Legal
Privacy Policy
Mixed Grill, LLC · Effective April 21, 2026
1. Introduction
This Privacy Policy explains how Mixed Grill, LLC (we, us, or our) collects, uses, discloses, and protects information in connection with IdeasOut and related websites and services (collectively, the Service). If you do not agree with this policy, do not use the Service.
2. Scope
This policy applies to information we collect when you visit our marketing pages, create an account, use the Service, communicate with us, or interact with integrations we offer. It does not apply to third-party sites or services that we do not control.
3. Information We Collect
We collect information in the categories below, depending on how you use the Service.
| Category | Examples | Source |
|---|---|---|
| Account and profile | Name, email address, organization, role, authentication identifiers | You, your administrator, or identity provider |
| Customer content | Prompts, documents, uploads, session notes, configuration choices | You |
| Usage and device | Log data, IP address, device type, browser, approximate location derived from IP, timestamps | Automatically when you use the Service |
| Support and communications | Messages you send us, attachments, call recordings if offered and recorded with consent | You |
| Billing | Billing contact, payment status, limited payment metadata (we may use a payment processor) | You and payment processors |
| Cookies and similar technologies | Cookie IDs, local storage values, pixel data | Automatic; see our Cookie Policy |
4. How We Use Information
We use information to:
- Provide, operate, maintain, secure, and improve the Service.
- Authenticate users, prevent fraud and abuse, and enforce our terms.
- Communicate about updates, incidents, billing, and support requests.
- Analyze usage in aggregated or de-identified form to improve product quality and reliability.
- Comply with law, respond to lawful requests, and protect rights, privacy, safety, and property.
5. Legal Bases (EEA, UK, and Switzerland)
If applicable privacy laws require a legal basis, we rely on one or more of the following:
| Purpose | Legal basis |
|---|---|
| Provide the Service and customer support | Performance of a contract; legitimate interests in operating a secure service |
| Security, fraud prevention, and abuse detection | Legitimate interests; legal obligations |
| Product analytics in identifiable form where required | Consent where required; otherwise legitimate interests with appropriate controls |
| Marketing communications | Consent where required; otherwise legitimate interests, with opt-out where applicable |
| Compliance with law and legal process | Legal obligations; legitimate interests |
6. How We Share Information
We may share information with:
- Service providers who process data on our behalf, such as hosting, authentication, analytics, customer support tooling, email delivery, security monitoring, and payment processing.
- Model and infrastructure providers when required to run AI features you invoke, subject to contracts and safeguards appropriate to the processing.
- Professional advisors, such as lawyers and accountants, under confidentiality obligations.
- Authorities when required by law or to protect rights and safety.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
We do not sell personal information as the term is commonly defined in U.S. state privacy laws.
7. Retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements. When data is no longer needed, we delete or de-identify it, subject to backup and archival systems.
8. Security
We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Transfers
We may process information in the United States and other countries where we or our providers operate. If we transfer personal data from regions that require safeguards, we use appropriate mechanisms such as standard contractual clauses where required.
10. Your Rights and Choices
Depending on your location, you may have rights to:
- Access, correct, or delete certain personal information.
- Object to or restrict certain processing.
- Port personal information to another service, where technically feasible.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise rights, contact privacy@ideasout.com. We may need to verify your request and may decline requests that conflict with law or legitimate rights of others.
11. California Privacy Rights
If the California Consumer Privacy Act or California Privacy Rights Act applies, California residents may have additional rights, including rights to know, delete, correct, and opt out of certain sharing. We do not sell personal information or share it for cross-context behavioral advertising in a manner that requires opt-out under CPRA, unless we notify you otherwise. You may designate an authorized agent where permitted by law.
12. Children
The Service is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we collected information from a child, contact us and we will take appropriate steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy with a new effective date and, where required, provide additional notice. Your continued use after the effective date constitutes acceptance of the updated policy where permitted by law.
14. Contact
For privacy questions, contact privacy@ideasout.com.
© 2026 Mixed Grill, LLC. All rights reserved.